Refund policy

Any payment, monthly or yearly, a first payment or a renewal, is refunded in full if you ask within 30 days of the charge. You do not have to give a reason, and we do not ask for one. It is the same promise on every Pineido product.

A refund ends the paid plan at once: renewals stop and the paid tools lock. The free plan and everything in your browser stay. You can subscribe again whenever you like, and that new payment has the same 30 days.

Nothing here takes away a right to withdraw or to a refund that the law of your country gives you.

Cancelling from the billing page stops renewals; you keep access to the end of the period you paid for and are not charged again. A cancellation cannot be undone in the payment system: to come back after it, you start a new subscription.

Email [email protected] from the address on your account and write “refund”. That is all. We usually answer within two working days. You can also write through the support form in the customer portal (“Manage billing” on your billing page).

Refunds are issued by Freemius, Inc., the reseller that took the payment, to the payment method you used. How fast it shows up depends on your bank or card.

Charged twice, charged after you cancelled, or the paid tools were unusable through a fault of ours for a meaningful part of a period? Write to us at any time, not just within 30 days, and we will put it right.

This policy is in addition to any right to cancel or to a refund that the law of your country gives you. It never takes such a right away.